You may be entitled to compensation if the DWP causes a significant delay and the arrears of benefit are £100 or more and the compensation would be at least £10.You can ask for a payment that covers the benefit you have lost, as well as an additional amount to cover interest on the arrears.If your benefit has been suspended, you could explain to the DWP that the suspension will cause hardship and ask for an interim benefit payment.If the DWP is still waiting for information, ask what's missing and try to provide this information.Examples of changed circumstances include, for example, that you are no longer spending at least 35 hours a week caring for the person, if you take a paid job, or your earnings increase. Call 03 (textphone 03) or write to Palatine House, Lancaster Road, Preston, PR1 1HB.
You can also challenge a decision not to backdate Carer's Allowance if your request is refused.
Carer's Allowance is paid into a bank or building society account either weekly in advance or every four weeks.
If you don't receive your benefit payment when you would normally expect it, contact the Carer's Allowance Unit to find out whether payment has been lost, delayed or suspended.
For more information, see Going into hospital or the Age UK leaflet on going into hospital (PDF, 2Mb).
If the person you look after goes into a hospital or care home, it can affect their PIP, DLA or AA claim as well as your Carer's Allowance.