Installing a live chat software on your website helps you monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions.
View post-chat surveys to gauge how happy customers were while interacting with support operators.
Visitor information contains primary contact information and where on the site they started the chat.
By having this information readily available, agents can serve customers more efficiently and improve CSAT.
You never lose a customer as even offline messages are recorded as chat history.
For over ten years, Pro Profs Chat has been helping companies deliver outstanding support and bolster sales.